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FAQ's

Frequently Asked Questions

Have any questions? You came to the right place. Please read through our FAQ’s below.

If you require any further assistance please feel free to contact us.

How can I trust you?

We understand you might be curious about using our services. However, we have taken all the necessary precautions to insure your details are safe, it is our priority to do this otherwise we would have no clients and be out of business.
Please check out our reviews page to see what some of our current clients have to say!

What techniques do you use?

Our services provide you with organic growth and exposure.
The tools and techniques our team use include; Follows, Likes, Comments and Video Views.
We operate within the limits and constrains of Instagram to minimise any chances of features on your account being overused.
 

Are the results real?

Our services provide you with organic growth and exposure.  The tools and techniques our team use will help you get More Followers, Likes, Comments and Videos Views.
(These will be real, random users or targeted users depending on the package you select.)
Results vary from account to account as well as the quality & quantity of your, and other users’ activity & content.

Can I set my Instagram to private?

To maximise our services and become even more popular on Instagram please keep your account public.

What happens once I pay?

Our team will verify your details and contact you with the information you provided. If you do not hear from us for any reason within 24 hours, please contact us.

I’m not seeing any activity lately or at all?

After our team has reviewed your Instagram account (please allow a few hours for this) You should start to see activity instantly and results within days.
Please keep in mind that we are humans too and may take breaks : )

What happens if I cancel? Do the results I gain disappear?

The results you gain, such as the Followers, Likes, Views and Comments will not disappear, they are yours to keep.
Results are only dependent and vary depending on the activeness of your account, type of content and other users’ activity.

Payments and refunds

If we do not receive a cleared payment within 24 hours, our services will not be in affect and we will contact you.
Refunds are not strictly given, however, in extreme circumstances, may be possible.

Do you have an entry level?

We do not have a specific entry level for you to use our services.
Get Started now!

Can I get a free trial?

If you would like a free 3 day trial, please complete the ‘free trial’ form here. Alternatively, please get in touch and we can arrange a free trial.

You only need my username?

No password is required!
We require you to connect your Instagram account with your username only.

Are the Sparking Social services safe & secure?

Of course! We have hundreds of happy clients. Some clients have also left a review, you can view these on the review page.
Your account will be 100% secure while using our service, we work within the policies and constrains of Instagram.

Will your services affect my page reputation?

Not as much as being unknown will!
The tools and techniques we use will help you grow your page and get more exposure on your posts!
(All of our techniques and engagement will be under the constrains of the Instagram policy).

How can I optimise my posts? (TIP)

We want you to grow your account as much as possible and we think these tips will help you optimise your posts:

Add hashtags.
Tag & mention other users.
Add a location.
Keep it stylish (hide the big list of hashtags & mentions, so they are not visible in the heading).
Post the best quality image(s) or video possible.
Post at a time that works for your audience (if worldwide, changing your account to a business account will give you the insights of the best time to post)

Have any questions? Feel free to contact us.
More tips to come

How do I upgrade, change or cancel my plan?

If you wish to upgrade, change or cancel your plan, please email us or fill in the relevant contact form. However, please note, it is not possible to change or upgrade your plan within 72 hours of the subscription renewal date, due to PayPal & Stripe policies.
Please note any changes may take up to 48 hours.

Can I still use my account if I use your services?

Yes of course!
You will also have more opportunities to engage with people on Instagram by using our services.
(Our services will run in the background perfectly fine)